Troubleshoot Marketplace checkout
A payment method is not shown
Available methods depend on the listing, transaction type, account, and current checkout configuration. Reopen the listing and use only the methods currently displayed.
Checkout completed but access is missing
- Confirm that the payment completed.
- Refresh the dashboard.
- Sign out and sign in again.
- Check Settings → Playbooks and Settings → Billing → Rented Playbooks where applicable.
- Allow a short period for payment reconciliation.
Do not repeat the same checkout while the first payment is still being reconciled.
Rental did not renew
Review the renewal state and payment method. Card and Platform Credit rentals can auto-renew when stated at checkout; crypto rentals can require manual renewal.
Contact support
Include the listing title, rent or purchase action, approximate payment time, payment method category, and visible transaction reference. Never include full card, wallet, or payment credentials.