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Terms of Service

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Last updated: 20.05.2026. These Terms of Service form the main agreement between you and TensorAlgo.

1. Overview

Our site is operated by Sindel LLP ("TensorAlgo", "Platform", "we", "us", or "our"). We are registered in England and Wales under company number OC459842 and have our registered office at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
TensorAlgo provides software tools that allow users to create, structure, and manage trading workflows, scenario conditions, and decision frameworks. By accessing or using the Platform, you agree to these Terms of Service.

2. Related Policies

The following policies are incorporated into these Terms of Service and form part of the agreement between you and TensorAlgo:

3. Nature of the Service

TensorAlgo is a technology platform only. We provide tools for structuring trading workflows, organising market data, and creating user-defined decision frameworks.

We do not provide financial advice, investment advice, trading recommendations, portfolio management, brokerage services, or trade execution.

4. No Financial Advice

All platform content, AI-assisted outputs, structured scenarios, contextual summaries, data displays, and workflow states are provided for informational, organisational, and user-directed purposes only.

Users are solely responsible for interpreting information and making all trading decisions independently.

5. User Responsibility

You are solely responsible for your trading decisions, strategy design, risk management, capital allocation, and compliance with applicable laws. Trading involves risk, and you may lose part or all of your capital.

6. AI-Assisted Outputs

The Platform may generate AI-assisted outputs such as summaries, structured scenarios, contextual overviews, workflow states, or review insights. These outputs are based on user inputs, data inputs, and system logic.

AI-assisted outputs may be incomplete, inaccurate, delayed, or unsuitable for your circumstances. They do not constitute advice, signals, predictions, or recommendations. You must independently verify all information.

7. Third-Party Data and External Sources

TensorAlgo may display, process, or organise data from third-party providers, market data sources, APIs, or user-connected services. We do not guarantee the accuracy, completeness, timeliness, availability, or reliability of third-party data.

Market data may be delayed, incomplete, unavailable, or inaccurate. Users are responsible for verifying all information independently.

8. Account and Access

You must be at least 18 years old to use TensorAlgo. You agree to provide accurate account information and to keep your login credentials secure. You agree to notify us immediately of any unauthorised access or use of your account.

Accounts created by bots, automated methods, or unauthorised third parties are not permitted. You are responsible for all activity under your account.

9. Licence

Subject to your compliance with these Terms, TensorAlgo grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for your own internal trading workflow and decision-structuring purposes.

This licence does not transfer ownership of any software, systems, designs, workflows, platform logic, AI structure, or intellectual property owned by TensorAlgo.

10. Restrictions

You agree not to:

  • Copy, resell, sublicense, lease, distribute, or commercially exploit the Platform without written permission.
  • Reverse engineer, scrape, decompile, or attempt to extract source code, models, prompts, logic, or system architecture.
  • Use the Platform to create a competing product or service.
  • Share account access with unauthorised third parties.
  • Interfere with platform operation, security, servers, or networks.
  • Upload malicious code, spam, abusive content, or unlawful material.
  • Use the Platform in any jurisdiction where such use is prohibited.
  • Use the Platform in violation of applicable export controls, trade sanctions, or anti-bribery and anti-corruption laws (including the UK Bribery Act 2010).

11. Partnership Programme

TensorAlgo offers a partnership programme ("Programme") that allows eligible users to earn commissions by referring new subscribers to the platform. Participation in the Programme is subject to these Terms, as well as any additional guidelines published by TensorAlgo.

Eligibility and Conduct

Participants must comply with all applicable laws, including marketing, privacy, and advertising regulations. You may not use misleading, deceptive, or unethical practices to promote TensorAlgo. You must not send unsolicited bulk messages ("spam") or use automated systems to generate referrals. You may not impersonate TensorAlgo, its employees, or represent yourself as an official agent of the company.

Restrictions

The following activities are strictly prohibited:
  • Purchasing pay-per-click (PPC) ads, search engine keywords, or domain names that include "TensorAlgo", "TensorExec" or any confusingly similar variations.
  • Using fraudulent, illegal, or overly aggressive marketing tactics to generate referrals.
  • Exploiting loopholes, fake accounts, or self-referrals to earn commissions.
  • Misrepresenting the platform's services, features, benefits, or terms to prospective users.

Commission Rights

Commissions are earned only on legitimate, verified referrals that result in active paying subscriptions. TensorAlgo reserves the right to withhold or disqualify commissions if we determine, at our sole discretion, that they were generated through fraudulent, illegal, or questionable practices. Participation in the Programme does not create any agency, partnership, employment, or other professional relationship between you and TensorAlgo.

Disclosures, Attribution & Payouts

You must comply with applicable disclosure rules (e.g. FTC, ASA, or equivalent in your jurisdiction) when promoting TensorAlgo. We may use last-click attribution and set an attribution window (e.g., 30 days), a payout threshold, and a payout schedule. We reserve the right to adjust or claw back commissions for refunds, chargebacks, subscription cancellations, or fraud.

12. User Content

You retain ownership of your own user-submitted inputs, trading logic, notes, templates, and configurations. By submitting content to the Platform, you grant TensorAlgo the right to process that content as necessary to provide, operate, secure, and improve the Platform.

13. Confidentiality

Users may access non-public features, workflows, documentation, pricing, partner terms, or platform information. You agree not to disclose confidential or non-public TensorAlgo information without written permission.

14. Billing, Subscriptions, and Refunds

Billing, subscriptions, one-time payments, top-ups, cancellations, trials, renewals, and refunds are governed by the Billing & Refund Policy, which forms part of these Terms.

Unless otherwise required by law or approved at our discretion, payments are non-refundable, including for unused time, partial billing periods, user inactivity, or dissatisfaction with trading outcomes. UK and EEA consumers retain any statutory cooling-off rights as described in the Billing & Refund Policy.

15. Service Availability

We do not guarantee uninterrupted service, continuous availability, real-time accuracy, or error-free operation. The Platform may be modified, suspended, updated, or discontinued at any time.

16. Beta Features

We may offer features, tools, or integrations on a beta or early-access basis. Beta features may be unstable, subject to change, or discontinued without notice. Use of beta features is at your own discretion and risk. We make no warranties regarding beta feature performance or availability.

17. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, REGARDING PERFORMANCE, RELIABILITY, ACCURACY, AVAILABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, OR TRADING OUTCOMES. WE DO NOT WARRANT THAT THE PLATFORM WILL MEET YOUR NEEDS, BE ERROR-FREE, UNINTERRUPTED, SECURE, OR PRODUCE ANY PARTICULAR RESULT. THE FOREGOING EXCLUSIONS ARE AN ESSENTIAL PART OF THIS AGREEMENT AND FORMED THE BASIS FOR DETERMINING THE PRICE CHARGED FOR THE SERVICE. WHERE MANDATORY CONSUMER RIGHTS APPLY, NOTHING IN THESE TERMS LIMITS THOSE RIGHTS.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENSORALGO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING TRADING LOSSES, MISSED OPPORTUNITIES, DATA INACCURACIES, SYSTEM DOWNTIME, TECHNICAL ERRORS, RELIANCE ON AI-ASSISTED OUTPUTS, OR THIRD-PARTY DATA ISSUES.

WHERE LIABILITY CANNOT BE FULLY EXCLUDED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO TENSORALGO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) £100 (ONE HUNDRED POUNDS STERLING). SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS; IN SUCH CASES, APPLICABLE MANDATORY MINIMUMS APPLY.

19. Indemnification

You agree to defend, indemnify, and hold harmless TensorAlgo and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, your trading activity, or your misuse of platform outputs.

20. Suspension and Termination

We may suspend or terminate access to the Platform if we believe you have violated these Terms, misused the Platform, failed to pay applicable fees, created security risk, or used the Platform unlawfully.

Upon termination, your right to access the Platform ceases immediately. Certain provisions survive termination, including payment obligations, indemnification, disclaimers, and limitations of liability. We are not responsible for loss of access to data following suspension or termination, except where required by law.

21. External Links

Our website or Platform may contain links to third-party websites or services. These links are provided for convenience only. We do not control, endorse, or assume responsibility for third-party websites, services, content, policies, or availability.

22. Export Controls & Compliance

You represent that you are not located in an embargoed territory and are not listed on any restricted party or sanctions list. You agree not to use the Platform in violation of applicable export controls, trade sanctions, or import/export laws. You also agree to comply with all applicable anti-bribery and anti-corruption laws, including the UK Bribery Act 2010.

23. Electronic Communications

By creating an account or using the Platform, you consent to receive notices and communications electronically. We may send notices via email, in-platform messages, or by posting on the website. Electronic notices have the same legal effect as written notices.

24. International Use

TensorAlgo may be accessible from different locations, but we make no representation that the Platform is appropriate or available in every jurisdiction. Users are responsible for complying with local laws and regulations. Access is void where prohibited.

25. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice (such as email notification) before material changes take effect. Continued use of the Platform after changes means you accept the updated Terms.

26. Assignment; No Waiver; Force Majeure

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or successor. Failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. We are not liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, infrastructure failures, government actions, cyberattacks, pandemics, or internet disruptions.

27. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

28. Entire Agreement

These Terms of Service, together with the Privacy Policy, Cookie Policy, Billing & Refund Policy, Disclaimer, and Risk Disclosure, constitute the entire agreement between you and TensorAlgo regarding your use of the Platform and supersede any prior agreements or understandings on that subject matter.

29. Governing Law

These Terms are governed by the laws of England and Wales, United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection law in your country of residence gives you the right to bring proceedings in your local courts, in which case that right is preserved.

30. Contact

For questions about these Terms, contact us at hello@tensoralgo.com or via our contact form.